Edwin: ‘The dashboard and the advisory report with the six IT success factors gave us a quick insight into IT satisfaction, our processes and automation. Our internal IT customers and IT staff also made proposals to improve productivity and innovation. As a result, our vision, strategy and approach set out in 2018 “IT is more than technology” has been further sharpened.’
'The framework of the six IT success factors, in combination with measuring with the BusinessITScan® is very pleasant: it is very recognizable for our colleagues in Business and IT: the automatically generated advice, and the improvement proposals entered by colleagues can be linked directly to owners in our organization. The Priorities & Action module facilitates that, so that we can easily prioritize and follow up the improvement proposals.’
In the meantime, the collected insights have also been shared with the management teams. Edwin explains: "It is logical in our retail organization that everyone must switch quickly. Sports enthusiasts are becoming increasingly fashion conscious, so we have to change collections faster. We have to set up many business processes, data and information systems and adapt them faster. The dashboard of the BusinessITScan® shows us where we are and where adjustments are needed. Adjusting this is a continuous challenge, in so many countries and with so many different colleagues. With our IT team it is wonderful that we can play a beautiful role in this every day.'
“We like to move IT!"